1. PRIVACY POLICY (GDPR)
Privacy Policy – Casbalova.com
Last updated: [01/09/2025]
1. Data Controller
Personal data is collected and processed by Isabelle Castellan, sole proprietor (SIRET 792 312 175 00038), owner and operator of casbalova.com.
2. Data Collected
When you visit or make a purchase on our website, we may collect the following data:
First and last name
Postal address
Email address
Phone number
Payment data (encrypted and processed by secure third parties)
IP address, browser type, and browsing data (via cookies)
3. Purposes of Data Processing
Your data is used for the following purposes:
Processing and delivering orders
Communicating with customers
Managing customer service
Improving user experience
Sending marketing emails (with prior consent)
Complying with legal obligations
4. Data Retention Period
Data is retained for:
As long as the customer account remains active
Or up to 3 years after the last contact for marketing data
Or according to accounting obligations (up to 10 years for invoices)
5. User Rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
Right of access
Right of rectification
Right to erasure
Right to object
Right to data portability
To exercise these rights, please contact us at: contact@casbalova.com
6. Data Sharing
Your data may be shared with:
Payment providers (Stripe, PayPal, etc.)
Shipping companies (La Poste, DHL, etc.)
Analytics tools (Google Analytics, Meta Pixel)
No personal data is ever sold or transferred to third parties.
7. Security
Casbalova.com implements appropriate technical and organizational measures to ensure the protection and confidentiality of your personal data.
8. Complaints
If you believe your data protection rights have not been respected, you can file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) via www.cnil.fr.